|
Resultaten voor het jaar 2004
| 1ste kwartaal |
|
2de kwartaal |
|
3de kwartaal |
|
4de kwartaal |
|
totaal |
Algemene tevredenheid : |
7,08 |
|
(7,36) |
|
7,44 |
|
(7,51) |
|
7,24 |
|
(7,40) |
|
7,37 |
|
(7,50) |
|
7,28 |
|
(7,44) |
Ontvangst en dienst in de stations : |
7,10 |
|
(7,18) |
|
7,36 |
|
(7,35) |
|
6,83 |
|
(7,28) |
|
7,27 |
|
(7,36) |
|
7,14 |
|
(7,29) |
Comfort in de treinen : |
7,24 |
|
(7,20) |
|
7,52 |
|
(7,37) |
|
7,05 |
|
(7,23) |
|
7,21 |
|
(7,34) |
|
7,26 |
|
(7,29) |
Netheid in de treinen : |
6,48 |
|
(6,57) |
|
6,92 |
|
(6,74) |
|
6,28 |
|
(6,69) |
|
6,84 |
|
(6,80) |
|
6,63 |
|
(6,70) |
Frequentie van de treinen : |
6,65 |
|
(6,77) |
|
7,09 |
|
(7,00) |
|
6,72 |
|
(6,82) |
|
7,05 |
|
(6,86) |
|
6,88 |
|
(6,86) |
Stiptheid van de treinen : |
6,76 |
|
(6,97) |
|
7,39 |
|
(7,05) |
|
7,01 |
|
(6,98) |
|
6,96 |
|
(7,00) |
|
7,03 |
|
(7,00) |
Informatie in de treinen : |
6,65 |
|
(6,86) |
|
7,04 |
|
(7,14) |
|
6,58 |
|
(7,02) |
|
6,92 |
|
(7,14) |
|
6,80 |
|
(7,04) |
Personeel in de treinen : |
7,63 |
|
(7,73) |
|
7,98 |
|
(7,84) |
|
7,72 |
|
(7,76) |
|
7,90 |
|
(7,88) |
|
7,81 |
|
(7,80) |
Personeel in de stations : |
7,07 |
|
(7,31) |
|
7,49 |
|
(7,46) |
|
6,93 |
|
(7,38) |
|
7,30 |
|
(7,47) |
|
7,20 |
|
(7,41) |
Informatie in de stations : |
7,03 |
|
(7,31) |
|
7,34 |
|
(7,43) |
|
7,08 |
|
(7,38) |
|
7,32 |
|
(7,43) |
|
7,19 |
|
(7,39) |
Prijs : |
5,71 |
|
(6,67) |
|
6,37 |
|
(7,00) |
|
5,77 |
|
(6,80) |
|
6,09 |
|
(6,96) |
|
5,99 |
|
(6,86) |
aantal deelnemers |
233 |
|
|
|
207 |
|
|
|
209 |
|
|
|
195 |
|
|
|
|
|
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