The investigation of satisfaction takes place every three months, and concerns the preceding trimester. The following table also gives the evolution in comparison with the previous survey, and the official SNCB/NMBS figures.

	Results for the period from April till June 2008 594 persons have answered from 01 till 31 July 2008   Results Evolution SNCB/NMBS figures General satisfaction : 6,10 (-0,11) (unknown) Reception and service in the stations : 6,69 (+0,04) (unknown) Comfort in the trains : 6,29 (+0,07) (unknown) Cleanliness in the trains : 5,71 (-0,13) (unknown) Security : 7,00 (+0,05) (unknown) Frequency of the trains : 6,04 = (+0,00) (unknown) Punctuality of the trains : 4,48 (-0,17) (unknown) Respect of connections : 5,19 (-0,31) (unknown) Information in the trains : 5,38 (-0,18) (unknown) Personnel in the trains : 7,33 (+0,12) (unknown) Personnel in the stations : 6,83 (+0,07) (unknown) Information in the stations : 6,03 (-0,16) (unknown) Price : 5,42 (+0,08) (unknown)

Here you can find the evolution of the results. The answers to this independent survey are indicated in bold, while the official SNCB/NMBS figures are given into brackets (when available).

	Results for the year 2008   1st trimester     2nd trimester     3rd trimester     4th trimester     average General satisfaction : 6,21 (...)   6,10 (...)       (...)             (...)             (...) Reception and service in the stations : 6,65 (...)   6,69 (...)       (...)       (...)       (...) Comfort in the trains : 6,22 (...)   6,29 (...)       (...)       (...)       (...) Cleanliness in the trains : 5,84 (...)   5,71 (...)       (...)       (...)       (...) Security : 6,95 (...)   7,00 (...)       (...)       (...)       (...) Frequency of the trains : 6,04 (...)   6,04 = (...)       (...)       (...)       (...) Punctuality of the trains : 4,65 (...)   4,48 (...)       (...)       (...)       (...) Respect of connections : 5,50 (...)   5,19 (...)       (...)       (...)       (...) Information in the trains : 5,56 (...)   5,38 (...)       (...)       (...)       (...) Personnel in the trains : 7,21 (...)   7,33 (...)       (...)       (...)       (...) Personnel in the stations : 6,76 (...)   6,83 (...)       (...)       (...)       (...) Information in the stations : 6,19 (...)   6,03 (...)       (...)       (...)       (...) Price : 5,34 (...)   5,42 (...)       (...)       (...)       (...) number of answers 393       594

	Results for the year 2007   1st trimester     2nd trimester     3rd trimester     4th trimester     average General satisfaction : 6,07 (...)   6,40 (...)   6,04 (...)   5,46 (...)             (...) Reception and service in the stations : 6,50 (...)   6,77 (...)   6,59 (...)   6,41 (...)       (...) Comfort in the trains : 6,26 (...)   6,30 (...)   6,21 (...)   5,92 (...)       (...) Cleanliness in the trains : 5,84 (...)   5,72 (...)   5,81 (...)   5,80 (...)       (...) Security :         6,82 = (...)   6,77 (...)   6,69 (...)       (...) Frequency of the trains : 6,10 = (...)   6,28 (...)   6,20 (...)   5,70 (...)       (...) Punctuality of the trains : 4,57 (...)   4,98 (...)   4,37 (...)   3,48 (...)       (...) Respect of connections :         5,57 = (...)   5,27 (...)   4,79 (...)       (...) Information in the trains : 5,25 (...)   5,74 (...)   5,41 (...)   5,06 (...)       (...) Personnel in the trains : 7,03 (...)   7,32 (...)   7,16 (...)   6,90 (...)       (...) Personnel in the stations : 6,49 (...)   6,83 (...)   6,67 (...)   6,47 (...)       (...) Information in the stations : 6,08 (...)   6,44 (...)   6,25 (...)   5,78 (...)       (...) Price : 5,15 (...)   5,38 (...)   5,25 (...)   4,95 (...)       (...) number of answers 957       621       549       1059

	Results for the year 2006   1st trimester     2nd trimester     3rd trimester     4th trimester     average General satisfaction : 7,04 (7,31)   6,61 (7,38)   6,52 (...)   6,19 (...)   6,59 (...) Reception and service in the stations : 6,96 (7,17)   6,81 (7,22)   6,67 (...)   6,76 (...)   6,80 (...) Comfort in the trains : 6,81 (7,11)   6,43 (7,12)   6,35 (...)   6,30 (...)   6,47 (...) Cleanliness in the trains : 6,29 (6,65)   5,85 (6,76)   5,83 (...)   5,89 (...)   5,97 (...) Frequency of the trains : 6,78 (6,66)   6,34 (6,83)   6,27 (...)   6,10 (...)   6,37 (...) Punctuality of the trains : 6,69 (6,71)   5,86 (6,75)   5,54 (...)   4,73 (...)   5,71 (...) Information in the trains : 6,56 (6,90)   5,94 (6,93)   5,81 (...)   5,55 (...)   5,97 (...) Personnel in the trains : 7,65 (7,62)   7,50 (7,77)   7,33 (...)   7,25 (...)   7,43 (...) Personnel in the stations : 7,04 (7,31)   6,75 (7,32)   6,69 (...)   6,70 (...)   6,80 (...) Information in the stations : 7,10 (7,28)   6,59 (7,31)   6,43 (...)   6,34 (...)   6,62 (...) Price : 5,44 (6,83)   5,56 (6,96)   5,41 (...)   5,36 (...)   5,44 (...) number of answers 294       344       596       682

	Results for the year 2005   1st trimester     2nd trimester     3rd trimester     4th trimester     average General satisfaction : 7,37 = (7,50)   7,08 (...)   6,88 (7,33)   6,71 (7,43)   7,01 (7,42) Reception and service in the stations : 7,02 (7,35)   7,00 (...)   6,68 (7,25)   6,78 (7,21)   6,87 (7,27) Comfort in the trains : 7,04 (7,31)   6,62 (...)   6,48 (7,13)   6,58 (7,13)   6,68 (7,19) Cleanliness in the trains : 6,27 (6,68)   6,02 (...)   5,86 (6,60)   6,12 (6,74)   6,07 (6,67) Frequency of the trains : 6,60 (6,97)   6,59 (...)   6,32 (6,84)   6,52 (6,81)   6,51 (6,87) Punctuality of the trains : 6,89 (7,23)   6,52 (...)   6,09 (6,77)   6,01 (6,84)   6,38 (6,95) Information in the trains : 6,68 (7,15)   6,40 (...)   6,06 (6,94)   6,11 (7,03)   6,31 (7,04) Personnel in the trains : 7,98 (7,68)   7,58 (...)   7,13 (7,63)   7,61 (7,70)   7,58 (7,67) Personnel in the stations : 7,35 (7,43)   7,08 (...)   6,61 (7,33)   6,87 (7,36)   6,98 (7,37) Information in the stations : 7,21 (7,45)   6,82 (...)   6,70 (7,31)   6,76 (7,34)   6,87 (7,37) Price : 5,97 (6,84)   5,79 (...)   5,50 (6,78)   5,39 (7,02)   5,66 (6,88) number of answers 151       292       304       289

	Results for the year 2004   1st trimester     2nd trimester     3rd trimester     4th trimester     average General satisfaction : 7,08 (7,36)   7,44 (7,51)   7,24 (7,40)   7,37 (7,50)   7,28 (7,44) Reception and service in the stations : 7,10 (7,18)   7,36 (7,35)   6,83 (7,28)   7,27 (7,36)   7,14 (7,29) Comfort in the trains : 7,24 (7,20)   7,52 (7,37)   7,05 (7,23)   7,21 (7,34)   7,26 (7,29) Cleanliness in the trains : 6,48 (6,57)   6,92 (6,74)   6,28 (6,69)   6,84 (6,80)   6,63 (6,70) Frequency of the trains : 6,65 (6,77)   7,09 (7,00)   6,72 (6,82)   7,05 (6,86)   6,88 (6,86) Punctuality of the trains : 6,76 (6,97)   7,39 (7,05)   7,01 (6,98)   6,96 (7,00)   7,03 (7,00) Information in the trains : 6,65 (6,86)   7,04 (7,14)   6,58 (7,02)   6,92 (7,14)   6,80 (7,04) Personnel in the trains : 7,63 (7,73)   7,98 (7,84)   7,72 (7,76)   7,90 (7,88)   7,81 (7,80) Personnel in the stations : 7,07 (7,31)   7,49 (7,46)   6,93 (7,38)   7,30 (7,47)   7,20 (7,41) Information in the stations : 7,03 (7,31)   7,34 (7,43)   7,08 (7,38)   7,32 (7,43)   7,19 (7,39) Price : 5,71 (6,67)   6,37 (7,00)   5,77 (6,80)   6,09 (6,96)   5,99 (6,86) number of answers 233       207       209       195

	Results for the year 2003   1st trimester     2nd trimester     3rd trimester     4th trimester     average General satisfaction : 7,01 (7,13)   6,91 (7,32)   6,88 (7,25)   7,01 (7,30)   6,95 (7,25) Reception and service in the stations : 7,07 (7,06)   6,92 (7,26)   6,94 (7,15)   6,93 (7,19)   6,97 (7,17) Comfort in the trains : 6,75 (7,09)   6,80 (7,16)   6,68 (7,09)   7,11 (7,19)   6,84 (7,13) Cleanliness in the trains : 6,16 (6,32)   6,04 (6,48)   5,96 (6,38)   6,20 (6,52)   6,09 (6,42) Frequency of the trains : 6,72 (6,62)   6,53 (6,90)   6,37 (6,73)   6,63 (6,77)   6,56 (6,76) Punctuality of the trains : 6,37 (6,53)   6,53 (6,95)   6,56 (6,68)   6,50 (6,78)   6,49 (6,74) Information in the trains : 6,23 (6,72)   6,34 (6,98)   6,15 (6,91)   6,46 (6,83)   6,30 (6,86) Personnel in the trains : 7,57 (7,61)   7,54 (7,81)   7,51 (7,67)   7,41 (7,71)   7,51 (7,70) Personnel in the stations : 7,01 (7,21)   6,86 (7,37)   6,90 (7,27)   6,91 (7,28)   6,92 (7,28) Information in the stations : 6,96 (7,24)   6,91 (7,36)   6,86 (7,30)   6,72 (7,23)   6,86 (7,29) Price : 5,98 (6,56)   5,71 (6,79)   5,68 (6,54)   5,54 (6,75)   5,73 (6,66) number of answers 280       297       303       276       289

	Results for the year 2002   1st trimester     2nd trimester     3rd trimester     4th trimester     average General satisfaction :           (6,96)             (7,18)   6,99   (7,22)   6,76 (7,25)   6,88   (7,15) Reception and service in the stations :     (6,90)       (7,12)   7,03   (7,10)   6,74 (7,18)   6,89   (7,08) Comfort in the trains :     (6,94)       (7,06)   6,82   (6,96)   6,64 (7,12)   6,73   (7,02) Cleanliness in the trains :     (6,15)       (6,48)   6,10   (6,24)   6,05 (6,37)   6,08   (6,31) Frequency of the trains :     (6,52)       (6,80)   6,77   (6,64)   6,39 (6,75)   6,58   (6,68) Punctuality of the trains :     (6,19)       (6,67)   6,51   (6,62)   5,71 (6,69)   6,11   (6,54) Information in the trains :     (6,60)       (6,89)   6,15   (6,78)   5,86 (6,82)   6,01   (6,77) Personnel in the trains :     (7,50)       (7,64)   7,56   (7,66)   7,32 (7,69)   7,44   (7,62) Personnel in the stations :     (7,08)       (7,25)   6,91   (7,22)   6,76 (7,28)   6,84   (7,21) Information in the stations :     (7,11)       (7,27)   7,02   (7,30)   6,60 (7,32)   6,84   (7,25) Price :     (6,55)       (6,75)   5,82   (6,47)   5,70 (6,61)   5,76   (6,60) number of answers                 286       284       285

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